Privacy Policy

This Privacy Policy describes how ELECTRO PRO USA LLC ("Electro Pro", "we") collects, uses, shares and protects the personal information of visitors and customers of electroprousa.com (the "Site"). By using the Site, you accept the practices described in this policy.

1. Information We Collect

We may collect the following categories of information:

• Identification and contact information: name, shipping and billing address, email address and phone number.
• Order information: products purchased, purchase history and communications with our team.
• Payment information: card payments are processed through a third-party payment processor (for example, Stripe). Electro Pro does not store full card numbers on its servers.
• Information for financing applications: when you apply for financing, we may collect additional data that you provide to us (such as the desired amount and contact details) in order to forward your application to the corresponding financial provider.
• Technical information: IP address, browser type, pages visited and data collected through cookies and similar technologies.

2. How We Use Your Information

• To process, confirm and deliver your orders.
• To manage payments through our payment processor.
• To forward and facilitate financing applications with third-party providers.
• To communicate with you about the status of your order and to provide support.
• To prevent fraud and protect the security of our operations.
• To comply with legal obligations and to improve our products and services.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• Payment processors (such as Stripe), to process transactions securely.
• Third-party lenders, when you apply for financing, so that they can review and manage your application. These providers handle your data in accordance with their own privacy policies.
• Carriers and logistics operators (such as UPS, FedEx and freight services), to coordinate delivery.
• Service providers that assist us with the operation of the Site (hosting, forms, analytics).
• Authorities, when required by law or to protect our rights.

4. Cookies and Tracking Technologies

The Site may use cookies and similar technologies for its operation, to remember preferences and to analyze traffic. You can configure your browser to reject cookies, although some Site features could be affected.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless the law requires or permits a longer retention period (for example, for accounting or tax obligations).

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct or request the deletion of your personal information, as well as to object to certain uses. To exercise these rights, write to us at ventas@electroprousa.com. We will respond in accordance with applicable law.

7. Security

We implement reasonable technical and administrative measures to protect your information. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Changes to this Policy

We may update this policy from time to time. The version in force will always be the one published on this page, with its last updated date.