Return Policy

At ELECTRO PRO USA LLC ("Electro Pro", "we") we want your purchase to be a good experience. This policy describes the conditions for returns, exchanges and refunds of the products sold through electroprousa.com, with delivery in the United States.

Requirements

• The product must be unused, in the same condition in which it was received.
• It must keep the original packaging, tags, manuals and all accessories.
• Electric vehicles (bikes and scooters) must not show signs of riding, wear or activation beyond a reasonable inspection.
• The proof of purchase issued by Electro Pro USA must be presented.

Shipping and Restocking Costs

• The cost of return shipping is borne by the customer, unless the product arrived defective, damaged in transit or does not correspond to the order placed, in which case Electro Pro USA covers the cost.
• Due to the bulky nature of the products, returns for change of mind may be subject to a restocking fee of up to 15% of the value of the product.
• Original shipping costs are not refundable, except in cases of our error or a defective product.

Defective Products and Warranty

If you receive a product with a manufacturing defect, contact us within 14 days of delivery and we will arrange its inspection, replacement or repair at no shipping cost to you. Beyond that window, manufacturing defects are handled through the manufacturer warranty corresponding to each product. The terms and duration of the warranty depend on each brand and are disclosed at the time of purchase.

Exclusions

Returns are not accepted for:

• Products with signs of use, riding or wear.
• Products damaged by misuse, accident or incorrect handling.
• Products without their original packaging or with missing accessories.
• Products for which the request is made outside the 14-day window.

Refunds

Once the returned product has been received and inspected, we will notify you of the approval or rejection of the refund. If approved, the refund is processed to the original payment method within a reasonable timeframe. If the purchase was made through financing from a third-party provider, the refund is handled in accordance with that provider terms.